If you have a question, it may be that you'll find the answer below. If not, please don't hesitate to contact a member of our expert sales team on + 44 (0)1922 629 009 or email us on [email protected]
Q: Which exhibition venues do you service?
A: Eventex has nationwide coverage from four distribution centres around the country. Many large exhibitions are held in London at venues such as London ExCeL and Olympia as well as in Birmingham at the NEC, and naturally we regularly supply exhibitions in these venues. However, we are not confined to these, and we also supply Event City Manchester, Manchester Central Convention Centre, Telford International Centre and a whole host of other exhibition venues around the UK.
Q: Is it just exhibition furniture hire that you offer?
A: Predominantly we offer exhibition furniture hire products such as counters, glass display showcases, stools, poseur tables, chairs, tables, literature racks and many more useful pieces of furniture for your exhibition stand. However, at the same time, we also offer other items for hire that may be useful for you such as hospitality and catering equipment, for example, such as coffee machines and so on that you can use on your exhibition stand. In other words, we offer a one-stop shop for all your exhibition equipment requirements.
Q: How does your pricing work?
A: Our pricing structure is very simple. Alongside the product image on the website is the pricing. The pricing is for the hire of the product for your event, up to a maximum of 5 days. Also, for your convenience, these prices also include delivery to and collection from your stand at the exhibition, assuming that Eventex is the official furniture rental contractor for your show. All prices exclude VAT, with the current prevailing rate being 20%.
Q: What about for those exhibitions where Eventex is NOT the official furniture rental contractor? Can I still hire exhibition furniture from you?
A: Yes, you can. However, it is likely that our sales team will require you to pay an additional delivery & collection charge on top of the hire equipment. This will be outlined in the hire estimate that is sent to you.
Q: How long is the hire period?
A: For your convenience, our pricing relates to the total duration of the event you are exhibiting at, up to a maximum of 5 days.
Q: When should I make my reservation?
A: When you have booked your stand at a specific exhibition, visit Eventex online and place your order online or over the phone with a member of our sales team. Please place your order as far in advance as possible of the exhibition to avoid disappointment. Whilst our stock of exhibition furniture hire here at Eventex is comprehensive, we always advise clients to place their order early.
Q: What about changes to my order?
A: If you need to make any changes to your order, these can normally be accommodated up to 72 hours in advance of the exhibition. Small alterations, deletions and additions can be made, depending upon the items required and stock levels at the time.
Q: How and when do I make payment?
A: Payment must be made in full prior to your event in order for you to take delivery of your exhibition furniture. You can place your order online using any major credit / debit card, or call our sales team to make payment over the phone, request bank details to make a BACS payment or to receive a PAY NOW button by email.
Q: Is my credit / debit card charged straight away when I place my order?
A. If you place your order online via our website, we use a pre-authorisation system. This means that your card isn't charged until a member of our sales team goes and either accepts or declines your order. You will be notified either way by email. If your order has been declined, then we will cancel this pre-authorised payment. This might show in your account as a 'pending' transaction, or it may appear that the funds have left your account. Don't worry, the funds are still at your bank and not with us. These 'ringfenced' monies will simply drop back into your account, normally in around 3-5 days. If you need to speed up this process, then simply call up your bank and inform them to deposit the money back into your account.
Q: Is there a charge for delivery / collection?
A: For your convenience, there is no additional charge for delivery to or collection from your exhibition if Eventex is the official furniture rental contractor for your show. If Eventex is NOT the official furniture rental contractor, then it is likely that an additional delivery and collection fee will be charged.
Q: What type of service can I expect when delivery takes place?
A: The Eventex team have years of experience in providing the highest quality exhibition furniture to clients up and down the country, so you can rest assured that you are in safe hands. Our friendly and professional team will deliver your furniture hire items direct to your exhibition stand during the set-up period, providing you with a hassle-free hire experience, and leaving you to concentrate on making your exhibition the best it can possibly be.
Q: What is my responsibility for equipment return?
A: At the end of the exhibition, the Eventex team will collect your exhibition furniture products from your stand. The team will check to ensure all the products you are returning are in the same condition that we delivered them to you. They will then remove the furniture and equipment from your stand for you, completing the hire process. You will receive an invoice by email in the following days after the exhibition finishes.
Q: What happens if something is missing, broken or damaged?
A: Any breakages, missing items or damaged products will need to be paid for by you, in accordance with our current Terms & Conditions, which you are advised to read in full before commencement of any hire. We will liaise with you after the exhibition on any outstanding amounts due.
Q: Am I able to put our company logos on the front of your furniture?
A: Certain items of furniture that we offer are perfect for adding company logos and branding, such as reception counters, glass showcases with cabinets, bars and so on. We offer a vinyl branding service where we can do this for you, or – if you prefer – you can produce these yourself. Bear in mind, however, that if you apply anything to our furniture such as vinyl, for example, it needs to be low tack, non-marking and easily removable, otherwise you may be liable for a damage fee after the hire.
Q: Do you ever offer discounts?
A: Pricing is as per our website, though for high volume orders, speak to a member of our sales team. For offers, promotions and new product launches, you can keep up to date with us via our regularly updated blog, our regular e-shot for which you can subscribe on our website, or follow us via your favourite social media channel.