FAQ's

Q: How does your pricing work?

A: Our pricing structure is very simple.  Alongside the product image on the website is the pricing.  The pricing is for the hire of the product for your event, up to a maximum of 7 days.  Also, for your convenience, these prices also include delivery to and collection from your stand at the exhibition.  All prices exclude VAT, with the current prevailing rate being 20%.

Q: I can't access prices on the website - am I doing something wrong?

A: The prices on our website are only visible to exhibitors at designated exhibitions and trade shows, not to the general public at large.  If your registration by your specific exhibition organiser has been approved, you will be able to log in and view the prices that you will be charged for this particular event.  

Q: How long is the hire period?

A: For your convenience, our pricing relates to the total duration of the event you are exhibiting at, up to a maximum of 7 days.

Q: When should I make my reservation?

A: When you have booked your stand at a specific exhibition, your exhibition organiser will grant you access as part of their exhibitor guide.  You can log in to the Eventex website and place your order online or over the phone with Eventex.  Please place your order as far in advance as possible of the event to avoid disappointment.  Whilst our stocks of hire furniture here at Eventex are extensive, we always advise clients to place their order early.

Q: What about changes to my order?

A: If you need to make any changes to your order, these can normally be accommodated up to 72 hours in advance of the event.  Small alterations, deletions and additions can be made, depending upon the items required and stock levels at the time.

Q: Is there a charge for delivery / collection?

A: For your convenience, there is no additional charge for delivery to or collection from your event.  Our rates include delivery and collection direct to your exhibition stand.

Q: How and when do I make payment?

A: Payment must be made in full prior to your event in order for you to take delivery of your exhibition furniture.  You can make secure payment via our website or alternatively call 01922 629 009 and make payment with all major credit or debit cards (excluding American Express) over the phone.  Of, if you prefer, you can send us a bank transfer payment – please speak to one of our sales team about this.  Cleared funds must be received in full before delivery can take place.

Q: What type of service can I expect when delivery takes place?

A: The Eventex team have years of experience in providing the highest quality exhibition furniture to clients up and down the country, so you can rest assured that you are in safe hands.  Our friendly and professional team will delivery your furniture hire items direct to your exhibition stand during the set-up period, providing you with a hassle free hire experience, and leaving you to concentrate on making your event the best it can possibly be.

Q: What is my responsibility for equipment return?

A: Upon completion of the exhibition, the Eventex team will be on hand to collect your furniture hire products from you at your stand.  The team will check to ensure all the products you are returning are in the same condition that we delivered them to you and some documentation will need to be signed.  They will then remove the furniture and equipment from your stand for you, completing the hire process.

Q: What happens if something is missing, broken or damaged?

A: Any breakages, missing items or damaged products will need to be paid for by you, in accordance with our current Terms & Conditions, which you are advised to read in full before commencement of any hire.  We will liaise with you after the exhibition on any outstanding amounts due.